All agencies and businesses AMERICAN SYSTEMS supports have a value chain that begins with a centralized mission and ends with the customers they support. Throughout this value chain, our clients deliver value to their customers directly through business services, comprised of business processes. As a premier provider of professional and mission-critical services, AMERICAN SYSTEMS seeks to merge our talents and capabilities with the value chains of our clients.
The key to our clients successfully benefiting from the services we provide is our MERGE Service Delivery Framework. MERGE has evolved and revolves around the concept of "competent agility." We start with baseline knowledge of the services we provide [competence], gained through many years of experience, and then tailor and customize those baselines [agility] to best accommodate the unique missions, business processes, and environments of our clients.
By making our services part of each client's business value chain, we take on stewardship of that specific piece of each client's mission.
OUR CORPORATE COMMITMENT TO QUALITY SERVICE DELIVERY
Through corporate-wide commitment and dedicated governance of MERGE, everyone at AMERICAN SYSTEMS shares a common approach across all service offerings. This approach promotes client satisfaction through repeatable and predictable activities and results.
Part of that corporate-wide commitment includes the way customized Service Delivery Models (SDM), based on the MERGE framework, have become a part of every service we provide. We tailor and customize each SDM to the unique environments of each client's mission — supporting the business and technology processes of our clients.
Our Service Management Office (SMO) is the entity focused on providing governance for MERGE. This dedicated team of corporate professionals manages and coordinates the maintenance and maturing processes of MERGE and its tailored service delivery models.
MERGE is more than a mere framework — it is a "living entity" which is continually matured with dedicated governance and corporate-wide commitment. In this way AMERICAN SYSTEMS has created a reliable, efficient, and mission-focused way to place our people, processes, and tools within a client's value chain and provide either independent or comprehensive services as needed.
To learn more about MERGE, contact Pete.Pflugrath@AmericanSystems.com