DHS EAGLE II

For more information on our EAGLE II contract, please contact the following individuals at AMERICAN SYSTEMS:

Program Manager

Ruth Bowers - (703) 968-5022

Deputy Program Manager

Page Nowland - (703) 968-5364

Teaming Coordinator

Page Nowland - (703) 968-5364

Point(s) of Contact to provide information on customer satisfaction with the services performed will be provided on a Task Order basis. Please reach out to the AMERICAN SYSTEMS EAGLE II PMO for details.

Contract Number: HSHQDC-14-D-E2022

Title: DHS EAGLE II

Total Value (Ceiling): $22 Billion

Period of Performance:
The EAGLE II contract has a five (5) year base period (beginning on 7/31/2013 and extending to 7/31/2018) and one (1) two-year option period.

AMERICAN SYSTEMS and its Team Members shall provide the full range of IT services, technical and management expertise, and solution-related enabling products in one of the functional categories (FCs) to meet the mission needs of the Department of Homeland Security. As identified in individual task orders, information technology solutions/capabilities will support DHS on a world-wide basis.

The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) is a Multiple Award, Indefinite Delivery, Indefinite Quantity (IDIQ) contract to provide information technology (IT) solutions through performance of a wide range of support services.

AMERICAN SYSTEMS offers the following under FC1 – Service Delivery:

  • System Design, Development, Implementation, and Integration
  • Software Design and Development
  • Operations and Maintenance

Contract Types: 
The types of TOs issued against EAGLE II may be Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and Firm-Fixed-Price (FFP)

All TOs received under this contract can be viewed at: http://www.dhs.gov/eagle-ii

QA Program: 
AMERICAN SYSTEMS commits to delivering high quality, cost-effective technology services and management solutions designed to meet or exceed client requirements and expectations throughout the life of the contract. We will empower employees and supporting personnel to infuse quality and excellence in the services and products we deliver, integrity in the manner in which we conduct our business, and manage all contract aspects with a proactive customer- centric focus. 

Quality Management and Control. AMERICAN SYSTEMS' Quality Management System (QMS) is registered as meeting the requirements of ISO 9001:2008 - Quality Management Systems – Requirements. Our corporate QMS is a comprehensive approach providing quality management guidance and independent assessment of project management and business management processes. Our QMS also includes management processes to monitor and measure performance against established metrics; these have proven to be effective on other IDIQ contracts to enhance visibility into performance and provide verifiable results. Internally, we will implement customer-focused, metrics-based monitoring and oversight to ensure each EAGLE II client's satisfaction, successful work product completion, and cost-effective, quality service throughout the duration of the contract.

AMERICAN SYSTEMS' VP/CQ will provide the PMO consulting and advisory support to ensure standard policies and procedures are implemented, matrix support staff is trained, and PMO and task order quality surveillance activities are planned and reviewed. All task order personnel are trained on our QMS on their first day as part of our task order orientation procedures. Our VP/CQ will be included in the initiation phase of new task orders to ensure that our standard processes are included in all QA plans; that tailored QASPs are prepared; and that any additional QA activities are identified. QA inspections and reviews, feedback, measurement, and analysis are key components of the QMS to ensure quality objectives are achieved. QA processes are applied to the internal program management-level operations and to project-specific work activities. As part of our QMS the VP/CQ ensures quarterly customer satisfaction evaluations—including EAGLE II PMO executive staff review and support of ongoing task orders—are conducted in accordance with established standard policies and procedures.

Quality Management Plan. AMERICAN SYSTEMS will include a specific Quality Management Plan (QMP) in each TORP response.  This plan describes the quality management (QM) strategy and provides a basis for planning, performing, managing, monitoring, and measuring TO QM activities.  The individual TORP response will address roles and responsibilities of the TO team to achieve the specific QM activities and methods planned to verify exceptional quality service and product delivery.  

List of Team Members