AMERICAN SYSTEMS’ IV&V process, risk management, logistics management, manufacturing-related management, and installations and testing processes have been ISO 9001:2000 registered. This certification includes eight corporate managed processes that involve purchasing, program management, human resources, IT, quality, business development, contracts, and top management.
We base our quality management-driven processes on attaining improved customer satisfaction on a continuous basis. We accomplish this through information workshops, training, improved process tools, and insertion of applicable technology.
Our event-based planning tool helps establish both work breakdown structures and cost breakdown structures that completely define the work, dependency planning that precludes surprises, and plans tailored to the specifics of each task involved. Metrics identify all our planned efforts. Because they measure effectiveness achieved and assess project completion probabilities, these metrics provide the bases for program management decisions.
Our custom-designed training focuses on understanding the process, ensuring consistent process implementation, and insisting on effective management oversight and control of all activities involved.
Under our quality assurance program, we
- continuously assess current quality capabilities and readiness for change;
- implement the tenets of the quality assurance plan and assess its acceptance throughout the management team;
- ensure that those involved in the program have been adequately trained;
- transfer all required knowledge, skills, tools and methods to all members of management team;
- establish the metrics needed to monitor and control the quality process;
- impose quantitative goals for organizational performance and ensure that they are met;
- create a real time communication process to keep all informed as to lessons learned and to preclude crises management;
- establish job responsibilities and develop compensation and recognition systems to reinforce the desired behavior; and
- follow business reengineering principals to ensure that the new processes are flexible, responsive and non-obstructive.