We provide personalized training (including all level of certified ITIL Training) built on our extensive backgrounds as IT Service Professionals. Our business values are founded in trust, loyalty, professionalism and long term relationships.

ITSM Academy is recognized by PMI® as a Global R.E.P. Our ITIL Accredited Courses accrue Professional Development Units (PDUs).

Our Service Catalog includes:

Public Training - Held primarily in the ITSM Academy Ft. Lauderdale, Florida Training Center or at our facilities

Corporate Onsite Training - Held at your facility

eLearning - where you may take courses on your own schedule from anywhere

Courses available:

• ITIL Version 3 (or ITIL refresh) - Courses for bridging from ITIL v2 to the newly released version 3, updated accredited certification courses, and workshops covering  the concepts of the IT Infrastructure Library™

• ITIL Foundation (Green Badge) - a three (3) day accredited course introducing the key concepts of each ITIL function and process.  The class includes the EXIN ITIIL Foundation certification examination in class.
• ITIL Practitioner - Training and certification in process owners’ area of expertise. Each five (5) day course emphasizes strategies for successful implementation and sustainable results via detailed case studies and practical process application
  • Release and Control - IPRC
  • Support and Restore - IPSR
  • Agree and Define - IPAD
• ITIL Service Manager (Red Badge) - The highest achievement in ITIL training. An intense ten (10) day course conducted in two, one-week segments plus 1 day of review and a 2 day exam, over a 6 to 8 week period.
• ISO20000 Foundation - An accredited certification course providing an international standard of best practices against which you can benchmark your current ITSM and Service Quality Management program.  This is a three (3) day course, with the exam administered on the final day of class.
• ISO/IEC 20000 For Consultants (itSMF certification) - A three (3) day certification course designed for IT Consultants who wish to assist organizations in preparing for certification under the ISO/IEC 20000 scheme.
• Visible Ops- Developed in conjunction with the IT Process Institute, the original developers of the Visible Ops methodology, this course teaches a control-based entry point into ITIL and ITSM process improvements.
• Apollo 13 - AN ITIL CASE EXPERIENCE™ (Simulation) - One day of intensive training utilizing ITIL concepts and processes through the use of an interactive game. “Real Life” situations taken from the Apollo 13 mission are simulated. Course attendees work in teams, playing the roles of the Mission operations ground crew charged with bringing the crippled space craft and crew safely home.
• ITIL / ITSM Workshops - including Awareness - Short courses designed to achieve tangible, immediate results in a variety of IT Service Management areas.
• MOF Essentials - A 2 ½ hour course that provide an overview of the Microsoft Operations Framework (MOF) and its relationship to ITIL

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

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