AMERICAN SYSTEMS helps organizations get the most value from customer relationships. We work with companies to help improve processes, integrate systems and capture and maximize customer knowledge.
Our consultants offer a broad range of skills and development expertise with the following vendor platforms:
- Microsoft CRM
- Oracle/Siebel
- Sage
- SalesForce.com
- Cognos
Take the Next Step
Register NOW to receive our Business or Technology CRM Assessment or call us at 678-566-4700.
AMERICAN SYSTEMS offers two kinds of CRM assessments that evaluate how to get the most value from the environment you have. Each assessment provides a how-to roadmap for achieving specific business revenue and cost objectives.
Business CRM Assessments
The focus of the Business CRM Assessment is to determine how to get more with the existing people, processes and metrics in place and show the improvement with new ones. Examples include:
- Sales and Order Management
- Customer Service
- Loyalty and Satisfaction
- Marketing Campaigns
Technology CRM Assessments
Technology CRM Assessments focus on how to leverage existing and new technologies for more revenue and return on investment.
- Customer performance scorecard
- Revenue and campaign analysis
- CRM Software
- CRM Technology Fit
- Sales and Support Center Assessments
The net result of both CRM Assessment types is a not only a business case and recommendations, but also a blueprint for how to get to the next step. The next step is quick results. Most companies begin with a small set of assessments and begin implementing pilot recommendations immediately.
AMERICAN SYSTEMS offers a full range of CRM solutions and is a Microsoft Gold Certified Partner and a partner with the Software Engineering Institute of Carnegie Mellon University.